1.1 Hereinafter is understood as Franssen Advocaten: the law firm Franssen Advocaten, as well as all of the attorneys connected with the firm and other employees. 1.2 These General Conditions are applicable to every assignment to Franssen Advocaten, including every follow-up assignment or changed or supplementary assignment. A commitment will occur between the client and the firm upon an attorney’s acceptance of an assignment. Instructions are accepted by and on behalf of the firm, even where the expressed or implied intention is for such instructions to be implemented by a specific person. Articles 7:404 and 7:407, section 2 of the Dutch Civil Code are not applicable to these assignment agreements. No attorney or other individual who takes instructions for or on behalf of the firm, whether employed by the firm or not, is personally obligated or liable to implement such instructions and the death of any such partner or other individual does not terminate the instructions, even if given with a view to them being provided by a specific person. This limitation of liability is also effective in the case that an assignment is unjustly refused and damages result. 1.3 The person, on behalf of whom work activities are carried out, will be considered to be the client. If the assignment is given by anyone other than the client, the assignor as well as the client is principally obligated to all payment that is due to the attorney.
Article 2 – Intellectual Property
The client is not allowed to disclose, duplicate, exploit or distribute in any form whatsoever, whether to or through the engaging of a third party, the advice, contracts, or other products of the mind produced by the attorney, without prior written permission from the attorney,
Article 3 – Finances
Fees and Disbursements 3.1 The attorney will be due fees and disbursements. Understood as part of retainers are: payment of costs to be specified, such as court filing fees, travel and lodging costs, valuation costs, legal fees, application filing fees as well as costs of solicitors, bailiffs, couriers, etc. 3.2 Payment of non-specified office costs such as post, telephone, telefax and copying, etc. will be cumulatively calculated as 5% of the fees. 3.3 The agreement of applicable fees between the attorney and client shall be confirmed in writing by the attorney. The fee will be calculated based on the number of hours worked multiplied by the hourly fees of the attorney engaged and 21% VAT. For covering general office expenses (postage, telephone, fax and copying expenses), 5% of the hourly fees will be charged. 3.4 The services rendered will in principle be billed monthly, unless otherwise agreed. 3.5 The attorney can legally require a fee and retainer before beginning the work. This retainer will be accounted for in the final invoice.
Article 4 – Invoices and suspension of work
4.1 Complaints regarding an invoice must be submitted, under penalty of expiry, in writing before the payment terms as stated in Art. 5. ends. As long as the assignment is not completed, the attorney is entitled to continue invoicing. 4.2 If an invoice is not settled within the payment term as stated in Art. 5, all of the attorneys in the office have the legal right to suspend their work activities on the specific case as well as any other assignments that involve that client. Franssen Advocaten is not liable for damage, material or intangible, which results from the suspension of work activities
Article 5 – Payment terms, interest and collection fees
5.1 Invoices must be settled within 14 days after the date of issuance. Failure to do so will result in the client and the assignor being in default and will be charged the statutory interest rate on the amount owed. 5.2 If steps must be taken for fee collection, 15% will be charged over the amount owed, with a minimum of € 110.00 as well as the collection fees.
Article 6 – Liability
6.1 Franssen Advocaten carries professional liability insurance for the firm, all of the attorneys working therein and each individual employee, as well as for all of the services performed in any capacity whatsoever. All liability, in the matter concerned, is limited to the amount that is paid out under the firm’s professional liability policy plus the amount of the deductible (eigen risico) applicable to this insurance coverage. The attorney can provide the client with information regarding the policy. If for any reason whatsoever no benefits are payable under this insurance, liability is limited to the amount billed and received by Franssen Advocaten in the relevant case. The attorneys of Franssen Advocaten, as well as all those who work for or have worked for Franssen Advocaten, are never personally bound or liable. 6.2 Liability resulting from incomplete or non-timely receipt of e-mails is excluded. Franssen Advocaten does not accept any liability for damages, in any form, as a result of the effects of viruses or software when receiving or opening e-mail messages. 6.3 Franssen Advocaten will take the necessary care when making use of third parties for carrying out the assignments made to Franssen Advocaten. Franssen Advocaten is not liable for inferior performance on the part of these third parties. 6.4 The software system, including inter alia e-mail processing, data security and data storage, is provided on assignment to Franssen Advocaten by BaseNet Advocatuur. Franssen Advocaten is not liable for inferior performance or data loss, or the consequences thereof, on the part of or at BaseNet.
Article 7 – Archives
Unless another agreement is made between attorney and client, the case files will be stored in the archives for five years. After this time, they will be destroyed.
Article 8 – Applicable law
The legal relationship (rechtsverhouding) between the firm and the client is subject to Dutch law. Any dispute arising out of such a legal relationship shall be submitted to the exclusive jurisdiction of the competent courts in the Netherlands, unless it concerns a case in which the Dutch Bar Dispute Regulation (Geschillenregeling Advocatuur) is applicable and sets jurisdiction for the Geschillencommissie Advocatuur.
Article 9 – Complaint procedure
Franssen Advocaten aims to provide you with professional service that is as satisfactory as possible. But it is possible that you may be dissatisfied with some aspect of our professional service. The following is what you can do in that case.
If you are dissatisfied with the quality of our professional service or about the invoice we have sent you, we ask you first submit your complaint to your own attorney. However, you can also immediately contact attorney P.W.M. Franssen of this firm. Our firm handles complaints according to an established procedure, which we can make available to you on request.
We will attempt to work with you to come up with a solution as soon as possible for the problem that has arisen. We will provide confirmation of this solution in writing. Within 30 days you can expect to receive our written decision on your complaint.
We appreciate it greatly if you let us know when you have a complaint. You can rest assured that we will take all well-founded complaints into account in evaluating our firm’s performance, and we will do our very best to prevent it from happening again.
Article 10 – Language
These general conditions are available in Dutch and English. In case of a dispute regarding their contents or intention, the Dutch language and version is binding.